Terms of service

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement or have permission from a parent or legal guardian to use our services.

You agree not to use our products or website for any unlawful purpose or violate any applicable laws while using our services.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, abuse, or violation of these terms.

2. Products & Descriptions

Swanky Stitch specializes in needlepoint canvases, threads, accessories, and related products.

We make every effort to display product descriptions, colors, photographs, and pricing as accurately as possible. However, colors may appear differently depending on your device, screen settings, lighting, and individual product variations.

Hand-painted canvases and specialty needlepoint materials may have minor variations. Thread colors and dye lots may also vary between batches.

We reserve the right to update product descriptions, discontinue products, or limit quantities when necessary.

3. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated. Prices and promotions are subject to change without notice.

Payment must be completed through an accepted payment method before an order is fulfilled, unless otherwise agreed upon.

We reserve the right to correct pricing errors, cancel orders affected by such errors, and issue refunds for payments collected on canceled orders.

Applicable sales taxes and shipping charges will be displayed during checkout when required.

4. Orders & Order Cancellations

Submitting an order constitutes an offer to purchase the selected products. An order confirmation does not guarantee acceptance or fulfillment if an issue arises with payment, inventory, pricing, or suspected fraudulent activity.

We reserve the right to refuse or cancel an order when necessary. If payment has been collected for an order we cancel, we will refund the amount paid for the canceled items.

If you need to make a change to an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

5. Shipping & Delivery

Shipping and estimated delivery times are provided for convenience and are not guaranteed unless expressly stated.

Once an order has been handed to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. Additional charges resulting from incorrect addresses, returned shipments, or reshipment may apply when permitted by law.

Please contact us if your order arrives damaged, is incorrect, or appears to be missing.

6. Returns & Exchanges

Returns and exchanges are governed by our separate Return & Exchange Policy, available on our website.

Please review that policy before making a purchase. Eligible merchandise must meet the stated return conditions and time limits.

Nothing in these terms limits any rights you may have under applicable law.

7. Preorders & Special Orders

Some products may be offered as preorders, backorders, or special orders.

Estimated arrival dates are provided in good faith and may change due to supplier delays, manufacturing schedules, shipping disruptions, or other circumstances beyond our control.

By purchasing a preorder or special-order item, you acknowledge that fulfillment may take longer than for in-stock merchandise.

If a significant delay or other issue affects your order, we will communicate relevant information and address cancellation or refund requests in accordance with our posted policies and applicable law.

8. Intellectual Property

All original content on the Swanky Stitch website, including our branding, logos, photographs, original product descriptions, graphics, and other original materials, is owned by Swanky Stitch or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our original content without prior written permission, except where permitted by law.

Third-party product names, brands, designs, and trademarks remain the property of their respective owners.

9. Customer Reviews & Submissions

If you submit reviews, photographs, comments, or other content to us, you confirm that you have the right to share that content and that it does not violate another person's rights or applicable law.

By submitting content for publication, you grant Swanky Stitch permission to display and use that content in connection with our business and marketing, subject to applicable law and any separate agreement with you.

We may moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

10. Third-Party Services & Links

Our website may include links to third-party websites, services, or applications, including payment processors and shipping providers.

We do not control third-party websites and are not responsible for their content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Our online store is hosted by Shopify, which provides the e-commerce platform used to sell our products and services. Information may be processed by Shopify and other service providers as described in our Privacy Policy.

12. Errors & Website Availability

Occasionally, our website may contain typographical errors, inaccurate information, or outdated product details.

We reserve the right to correct errors, update information, and make changes to our website or services when necessary.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

13. Disclaimer & Limitation of Liability

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

To the extent permitted by law, Swanky Stitch will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including rights or remedies provided by applicable consumer protection laws.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Swanky Stitch from third-party claims, liabilities, and reasonable expenses arising from your unlawful use of our website or your violation of these terms or another person's rights.

This provision does not apply to the extent a claim results from our own conduct or where such allocation of liability is prohibited by law.

15. Governing Law

These Terms of Service are governed by the laws of the State of Alabama and applicable federal laws, without regard to conflict-of-law principles.

Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law and any non-waivable consumer rights.

16. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date.

Your continued use of our website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Swanky Stitch
Fairhope, Alabama
Email: theswankystitch@gmail.com
Website: shopswankystitch@gmail.com

Thank you for shopping with Swanky Stitch and supporting our small business!